Frequently Asked Questions FAQs

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It's possible to rent costumes or armour?

No !   We deals exclusively with the manufacture and sale of clothes and accessories.

It's possible customize the costume patterns and finishes?

Of course ! Our craftsmanship allows you to take care of the customized design of any costume and accessory.
You may also require variants of fabrics, plots, decorations and colors.
Some models are made exclusively for our customers, so they can boast custom dresses..

How do you get a quote?

The easiest way to get a personalized quote, is through the electronic Information Request Form, which can be accessed from any page of the site, selecting "Contact" or "Request information".
In response to the request, we will send an e-mail with our proposal, complete with images and cost.
More detailed information will be all your questions (character, historical period, quality fabrics and accessories), the more accurate will be the estimate.
Furthermore, some of the costumes and accessories are also on sale online.

How to acquire measures?

The personal measurements are noted on an appropriate scheme, which we send with the form of order confirmation. To make the dress more comfortable, it is necessary to integrate the standard sizes (height, size ..) with those required for packaging tailor the model requested.
The measures may also be taken without the help of trained personnel, following the simple guidelines of the scheme.
After annotated the measures required, you send via fax (+39.055.5308599) or email to info@costumidiscena.it the confirmation form, to enable the preparation of the costume.

How to confirm an order?

Following a request for quote or information, our company forward an proposal via email message; if it has aroused interest, it's sufficient to reply to the message or contact our laboratory. We will send you an order confirmation via email, which will be returned to you for acceptance, by email to info@costumidiscena.it or at fax +39.055.5308599.
Orders placed directly on our e-commerce website www.costumidiscena.com are automatically confirmed.

How to pay?

Bank Transfer (SCT - SEPA)
Account Holder: "Costumi di Scena"
Bank: Banca Popolare di Spoleto
IBAN: IT55L0570402801000000488200
BIC/SWIFT: BPSPIT31
Copy of proof of payment must be sent via email to info@costumidiscena.it or fax to +39.055.5308599.

Credit Cards
Payment can also be made via secure transactions "PayPal" with credit cards Visa, MasterCard, American Express, Discover on our e-commerce website www.costumidiscena.com

PayPal.Me
For special deals, through the link https://www.paypal.me/costumidiscena
Whether you're buying or selling, get the security you expect plus purchase or seller protection on all eligible transactions.

Delivery

Some models in the catalog are available within 7/10 days, while a customized dress is completed, in a normal period, within 3/4 weeks.
However, packing and delivery times are indicated in the quote or order confirmation form.
Shipping is heralded by an e-mail containing the number of the consignment, which allows the customer to monitor the status of the delivery, by accessing the online tracking service.

Return Policy

COSTUMI DI SCENA transposes the Legislative Decree No. 206/2005 (Consumer Code) on consumer protection in the field of distance contracts, amended by Legislative Decree No. 21/2014 implementing the EU Directive 2011/83, which provides for the possibility for the consumer to exercise the right of withdrawal within 14 working days of receipt of the goods.
This right consists of the possibility of returning the goods purchased to the supplier without any penalty and without specifying the reason, to get in consequent reimbursement of the purchase price.
How to exercise the right of withdrawal:
The right of withdrawal is exercised by sending, within the said period of 14 working days from receipt of goods, a written notice by registered letter with acknowledgment of receipt addressed to: Costumi di Scena, Via dell' Arcolaio, 58 - 50137 Florence (FI) ITALY.
The communication can be sent, within the same term, by telegram or fax, provided that it is confirmed by registered letter with acknowledgment of receipt within 48 hours. Such notification must include the product codes you wish to return, and details on how the reimbursement (paypal refund, bank transfer, ..).
The products subject to reconsideration must be returned by the consumer under conditions of substantial integrity, to the same address used for the registered letter.
Once we have received the goods and verificated integrity will, as soon as possible, we will credit the customer the cost of returned products; the amount of shipping which will remain the responsibility of the customer.
Exclusions:
the right of withdrawal does not apply to the following categories of products referred to in art. 55 paragraph 2:
c) supply of goods made to specifications or clearly personalized.
However, within 14 (fourteen) days of delivery, the customer may request to make small changes, returning the costume at his own expense. Changes made on costumes consist of shortening and shrinkage, but not in changing the patterns or changing the fabrics already shown in the order.
The communication must be sent by e-mail (info@costumidiscena.it) or fax (+39 055.5308599), and wait for the return authorization at the address provided.

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